tag:blogger.com,1999:blog-16711894.post114308225335717936..comments2023-08-03T11:16:11.202-04:00Comments on Got Boondoggle?: Six Sigma Opportunity for Lost BaggageMike Wroblewskihttp://www.blogger.com/profile/03451872136821100772noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-16711894.post-1143154940073419932006-03-23T18:02:00.000-05:002006-03-23T18:02:00.000-05:00The baggage process seems so broken with the airli...The baggage process seems so broken with the airlines, I don't know if you neede sophisticated six sigma tools. I'd focus on the lean tools of error proofing and standard work, maybe some fishbone diagrams and 5 Why analysis. Seems like there's still much low-hanging fruit with defect rates that high.<BR/><BR/>Then again, experts think pharmacies mess up 3% of all prescriptions, so airlines aren't so bad in comparison, considering the stakes.Mark Grabanhttps://www.blogger.com/profile/07953086531083611251noreply@blogger.comtag:blogger.com,1999:blog-16711894.post-1143138674837641922006-03-23T13:31:00.000-05:002006-03-23T13:31:00.000-05:0061% of losses due to mishandling during transfer: ...61% of losses due to mishandling during transfer: this supports the lean idea of direct flights. The airline industry has to be the most glaring example of a place where customers pay LESS money for MORE of a service that they DON'T want! Any we wonder why Southwest, with an emphasis on direct flights, is more profitable than all the rest.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-16711894.post-1143088834776737262006-03-22T23:40:00.000-05:002006-03-22T23:40:00.000-05:00Good point about the quality opportunity, Mike, bu...Good point about the quality opportunity, Mike, but also about how 99% is better than most. It seems to me that it is a typical inventory control situation. Take something into the system, put it away, then retrieve it when it is needed. Before too many manufacturing folks bad mouth the airlines - or even complain when their luggae is lost - they should pause and be sure their inventory accuracy is better than 99%. Few manufacturers meet that standard.Anonymousnoreply@blogger.com