As I pulled into the company parking lot, a steady rain fell from the morning clouds. I made my way down the hall, turned on the office lights and fired up my laptop. After a quick email scan, it’s time for my gemba walk. Before I could make it out the door, my phone rings. It was the company VP of Operations and he was not happy.
Apparently, the President of the company went out on the shop floor late yesterday afternoon and found a couple of issues related to our lean efforts. The President naturally passed these concerns to the VP and now to me.
“Mike, we have some problems.” said the VP with a serious tone. I quickly answered.” That’s great news!”