Thursday, January 22, 2009

What is the single biggest way to improve quality, cost and productivity?

If there is only one thing we do today that has the biggest impact to our quality, cost and productivity, what would that be?

Would it be starting a My CI program?

Would it be a 5S program?

Would it be a six sigma projects?

Would we begin running regular kaizen events?

Would we hire or contract a Lean Sensei?

Although I agree that a great Lean Sensei is worth far more than their weight in gold, it is not the answer. The real answer is quite simple.

Follow Standard Work!

Every part, every process, every time.

3 comments:

Louis said...

I am sure you meant this but you need to bookend "standard work" with understanding current customer requirements on the front end and engaging workers to improve the process(eliminate waste) continuously on the back end. All three factors are critical and dependent on each other for effect.

Lou

mike said...

I think first you have to make sure you're making products the customer wants lol.

Mike Wroblewski said...

Thanks for you comments Louis and Mike. Both lean and six sigma place critical emphasis on starting and ending with the customer along with generating value for the customer. My thoughts in this post are under the condition that our customer value is already known and we just seem to lack discipline to follow our standard work.