Mike Wroblewski's blog on developing a Kaizen Mind focused on Lean Manufacturing, Lean Healthcare, Lean Government and Six Sigma Quality
Thursday, March 12, 2009
No Blame Thinking
It's not who's wrong, it's what's wrong. It's not who's right, it's what's right. All other thinking leads to hiding the truth, distorting the information and covering up the problem. Our focus should be on solving the problem as a team.
1 comment:
Anonymous
said...
Mike, this is a very good reminder. When I worked for a Japanese company this was taught to us from day one. It is something we need to remind ourselves about frequently, though, because it seems our natural tendency is to automatically gravitate to "who" instead of "what."
1 comment:
Mike, this is a very good reminder. When I worked for a Japanese company this was taught to us from day one. It is something we need to remind ourselves about frequently, though, because it seems our natural tendency is to automatically gravitate to "who" instead of "what."
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