What better way to spend Halloween then performing quality tests on caskets. Working under tight deadlines and the demise of an old design, a group of us gathered together to validate several alternatives in a new casket design. Yes, even caskets have rigid quality criteria to satisfy our customers.
Prior to testing, several different opinions were strongly expressed as to which specific design would be best. When facing a deadlock, the best approach is to go to gemba and test all alternatives. Let the data guide you! The actual test results changed many perceptions which will determine the final outcome. (The approach was expressed in The Game of Rock-Paper-Scissors post).
It worked for us today!
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